Is this Mandarin Oriental, Santiago pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mandarin Oriental, Santiago?

Check-in time for Mandarin Oriental, Santiago starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mandarin Oriental, Santiago have a swimming pool?

Yes, this Mandarin Oriental, Santiago has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mandarin Oriental, Santiago?

Best-rates for the Mandarin Oriental, Santiago starts from $242 per night with includes Entertainment, Laundry, Sports/Activities, Wellness Facilities, Fireplace/Heating, View, Security/Safety, Restaurant, Bar, Air Conditioner, Parking, Pool, Breakfast, Pet Friendly, Wheelchair Accessible, EV Charge Station, Transportation/Shuttle, Business Services, Guest Services, Child Friendly, Internet, Designated Smoking Area, Balcony/Terrace, Accessibility with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Mandarin Oriental, Santiago a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mandarin Oriental, Santiago wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mandarin Oriental, Santiago is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mandarin Oriental, Santiago?

Based on the information reported by the owner or manager, the Mandarin Oriental, Santiago indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mandarin Oriental, Santiago?

Based on the information reported by the owner or manager, details for the cancellation policy for the Mandarin Oriental, Santiago are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Mandarin Oriental, Santiago | Hotel in Santiago

| 9.2 (1373 Reviews) | Pet Friendly 16 Bathrooms 40 Guests

Santiago Hotel | Mandarin Oriental, Santiago

Hotel in Santiago

A lagoon-style swimming pool with a waterfall and a garden is offered at Mandarin Oriental, Santiago. Free parking is available. Rooms at the Mandarin Oriental, Santiago are elegantly designed with modern décor. They feature a LED TV, a spacious seating area and marble bathrooms with locally-made spa amenities. Rooms offer views of Santiago, the Andes Mountains or the hotel gardens. Guests can dine at the exclusive Matsuri Restaurant which serves Nikkei cuisine or visit the Senso Restaurant for traditional Italian experience or family lunch buffet on Sundays. Located 1.1 mi from Manquehue Metro Station and within 1640 feet from Parque Arauco Shopping Mall and Luxury District.

Mandarin Oriental, Santiago is located in Santiago.

This 308 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pet Friendly, Wheelchair Accessible, EV Charge Station, and several others. This is a 5 star rated property and has over 1373 reviews with the average score of 9.2 . Coming to Santiago and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 308 Bedrooms Hotel if you want to learn more about this place in Santiago. These details are authentic, as they are provided by our partner, booking.com.

This Mandarin Oriental, Santiago in Santiago is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mandarin Oriental, Santiago”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

Designated Smoking Area

View

Wheelchair Accessible

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

EV Charge Station

Business Services

Sports/Activities

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Snack bar

Wine/Champagne

Special diet meals (on request)

Coffee house on site

Kid-friendly buffet

Kids' meals

Restaurant

Parking

Parking garage

Private Parking

Accessible parking

Parking

Free parking

Electric vehicle charging station

Parking on site

Activities

Massage

Golf course (within 2 miles)

General

Elevator

Facilities for disabled guests

Soundproof rooms

Designated smoking area

Hypoallergenic room available

Wifi in all areas

Non-smoking rooms

Family rooms

Safe

Air conditioning

Pet friendly

Paid Wifi

Heating

Smoke-free property

Guest Services

Currency exchange

Ironing service

Dry cleaning

Baggage storage

Shuttle service (additional charge)

Airport shuttle (additional charge)

Tour desk

Shuttle service

Babysitting/Child services

Concierge

Private check-in/out

Packed lunches

24-hour front desk

Meeting/Banquet facilities

Business center

Pet basket

Room service

Daily housekeeping

Laundry

Fax/Photocopying

Airport shuttle

Pet bowls

Suit press

Invoice provided

Internet

Wifi

Internet

Outdoors

Outdoor pool (seasonal)

Terrace

Sun deck

Outdoor furniture

Garden

Outdoor pool

Security/Safety

Security alarm

Key card access

Fire extinguishers

CCTV in common areas

24-hour security

Key access

CCTV outside property

Smoke alarms

Guests have the option to cancel any cleaning services for their accommodation during their stay

Property cleaned by professional cleaning companies

Guest accommodation sealed after cleaning

Guest accommodation disinfected between stays

Linens, towels, and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against coronavirus

Delivered food covered securely

Breakfast to-go containers

Physical distancing in dining areas

Food can be delivered to guest accommodation

All plates, cutlery, glasses, and other tableware sanitized

Access to healthcare professionals

Hand sanitizer in guest accommodation and common areas

Face masks for guests available

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

First aid kits available

Thermometers for guests provided by property

Staff follow all safety protocols as directed by local authorities

Process in place to check health of guests

Mobile app for room service

Physical distancing rules followed

Contactless check-in/out

Screens or physical barriers between staff and guests in appropriate areas

Cashless payment available

Spa

Swimming pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are allowed and charges may apply.

In order to offer better service and facilities, the property is currently renovating the spa, so the services are limited. we offer massages, aromatherapy and facial treatments, but currently no sauna, steam room or water circuits. we apologize for any inconvenience it may cause and thank you in advance for your understanding, please contact the property to clarify any questions that may arise.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:

8.62

Location:

9.46

Staff:

9.39

Facilities:

9.34

Comfort:

9.55

Cleanliness:

9.54

jean - christophe

Nov 21, 2025 08:00:00 AM

Review Score: 9

New Caledonia

Reviewer Type: Solo Traveller

Travel Purpose: leisure

Positive: Beautiful rooms , good food and a amazing garden and swimming pool An oasis in a busy city

Summary: A perfect oasis in town

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe View King Room Room Type: Triple Room Size: 52 m² 1 King bed(s) Bed	Bathroom Walk-in shower, Guest bathroom, Shampoo, Free toiletries, Hairdryer, Shower cap, Slippers, Towels, Private bathroom, Toilet paper, Bathtub or shower, Conditioner, Shower, Body soap, Bathrobe General Iron, Soundproof, Ironing facilities, Key card access, Safe, Air conditioning, Carpeted, Smoke Alarm, Carbon monoxide detector, Heating Media & Technology TV, Telephone, Flat-screen TV, Cable channels Services Wake-up service/Alarm clock, Wake-up service Living Area Desk View View Bedroom Wardrobe or closet, Alarm clock Room Amenities Feather pillow, Fold-up bed Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Club Room King Room Type: Triple Room Size: 52 m² 1 King bed(s) Bed	Bathroom Walk-in shower, Guest bathroom, Shampoo, Free toiletries, Hairdryer, Shower cap, Slippers, Towels, Private bathroom, Toilet paper, Bathtub or shower, Conditioner, Shower, Body soap, Bathrobe General Iron, Soundproof, Ironing facilities, Key card access, Safe, Air conditioning, Carpeted, Smoke Alarm, Carbon monoxide detector, Heating Media & Technology TV, Telephone, Flat-screen TV, Cable channels Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Living Area Desk Bedroom Wardrobe or closet, Alarm clock View City view Room Amenities Feather pillow, Fold-up bed Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Terrace Suite Room Type: Suite Room Size: 81 m² 1 King bed(s) Bed	Bathroom Walk-in shower, Guest bathroom, Shampoo, Free toiletries, Hairdryer, Shower cap, Slippers, Bathtub, Towels, Private bathroom, Toilet paper, Bathtub or shower, Conditioner, Shower, Body soap, Bathrobe General Iron, Interconnecting room(s) available, Soundproof, Ironing facilities, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Carbon monoxide detector, Heating Media & Technology TV, Telephone, Flat-screen TV, Cable channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Balcony, Outdoor furniture, Terrace Living Area Desk, Sofa, Sitting area Bedroom Walk-in closet, Wardrobe or closet, Alarm clock View City view Room Amenities Feather pillow, Fold-up bed Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Grand Terrace Suite Room Type: Suite Room Size: 144 m² 1 King bed(s) Bed	Bathroom Walk-in shower, Guest bathroom, Shampoo, Free toiletries, Hairdryer, Shower cap, Slippers, Bathtub, Towels, Private bathroom, Toilet paper, Bathtub or shower, Additional bathroom, Conditioner, Shower, Body soap, Bathrobe General Iron, Interconnecting room(s) available, Soundproof, Ironing facilities, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Carbon monoxide detector, Heating Media & Technology TV, Telephone, Flat-screen TV, Cable channels Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Activities Hot tub Kitchen Kitchenette, Dining table Outdoors Balcony, Outdoor furniture, Terrace Living Area Desk, Dining area, Sofa, Sitting area Bedroom Walk-in closet, Wardrobe or closet, Alarm clock View City view Room Amenities Feather pillow, Fold-up bed Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Executive King Suite Room Type: Suite Room Size: 81 m² 1 King bed(s) Bed	Bathroom Walk-in shower, Guest bathroom, Shampoo, Free toiletries, Hairdryer, Shower cap, Slippers, Bathtub, Towels, Private bathroom, Toilet paper, Bathtub or shower, Conditioner, Shower, Body soap, Bathrobe General Iron, Interconnecting room(s) available, Soundproof, Ironing facilities, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Carbon monoxide detector, Heating Media & Technology TV, Telephone, Flat-screen TV, Cable channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Desk, Sofa, Sitting area Bedroom Walk-in closet, Wardrobe or closet, Alarm clock View City view Room Amenities Feather pillow, Fold-up bed Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Club Room Twin Room Type: Twin Room Size: 52 m² 2 Twin bed(s) Bed	Bathroom Walk-in shower, Guest bathroom, Shampoo, Free toiletries, Hairdryer, Shower cap, Slippers, Towels, Private bathroom, Toilet paper, Bathtub or shower, Conditioner, Shower, Body soap, Bathrobe General Iron, Soundproof, Ironing facilities, Key card access, Safe, Air conditioning, Carpeted, Smoke Alarm, Carbon monoxide detector, Heating Media & Technology TV, Telephone, Flat-screen TV, Cable channels Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Living Area Desk Bedroom Wardrobe or closet, Alarm clock View City view Room Amenities Feather pillow, Fold-up bed Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Premier Suite King Room Type: Suite Room Size: 122 m² 1 Queen bed(s) Bed	Bathroom Walk-in shower, Guest bathroom, Shampoo, Free toiletries, Hairdryer, Shower cap, Slippers, Bathtub, Towels, Private bathroom, Toilet paper, Bathtub or shower, Additional bathroom, Conditioner, Shower, Body soap, Bathrobe General Iron, Interconnecting room(s) available, Soundproof, Ironing facilities, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Carbon monoxide detector, Heating Media & Technology TV, Telephone, Flat-screen TV, Cable channels Services Executive lounge access, Wake-up service/Alarm clock, Wake-up service Activities Hot tub Kitchen Kitchenette, Dining table Living Area Desk, Dining area, Sofa, Sitting area Bedroom Walk-in closet, Wardrobe or closet, Alarm clock View City view Room Amenities Feather pillow, Fold-up bed Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Deluxe Room King Room Type: Triple Room Size: 52 m² 1 King bed(s) Bed	Bathroom Walk-in shower, Guest bathroom, Shampoo, Free toiletries, Hairdryer, Shower cap, Slippers, Towels, Private bathroom, Toilet paper, Bathtub or shower, Conditioner, Shower, Body soap, Bathrobe General Iron, Interconnecting room(s) available, Soundproof, Ironing facilities, Key card access, Safe, Air conditioning, Carpeted, Smoke Alarm, Carbon monoxide detector, Heating Media & Technology TV, Telephone, Flat-screen TV, Cable channels Services Wake-up service/Alarm clock, Wake-up service Living Area Desk Bedroom Wardrobe or closet, Alarm clock View City view Room Amenities Feather pillow, Fold-up bed Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Deluxe Room Twin Room Type: Twin Room Size: 52 m² 2 Twin bed(s) Bed	Bathroom Walk-in shower, Guest bathroom, Shampoo, Free toiletries, Hairdryer, Shower cap, Slippers, Towels, Private bathroom, Toilet paper, Bathtub or shower, Conditioner, Shower, Body soap, Bathrobe General Iron, Interconnecting room(s) available, Soundproof, Ironing facilities, Key card access, Safe, Air conditioning, Carpeted, Smoke Alarm, Carbon monoxide detector, Heating Media & Technology TV, Telephone, Flat-screen TV, Cable channels Services Wake-up service/Alarm clock, Wake-up service Living Area Desk Bedroom Wardrobe or closet, Alarm clock View City view Room Amenities Feather pillow, Fold-up bed Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Executive Room King Room Type: Double Room Size: 52 m² 1 King bed(s) Bed	Bathroom Walk-in shower, Guest bathroom, Shampoo, Free toiletries, Hairdryer, Shower cap, Slippers, Towels, Private bathroom, Toilet paper, Bathtub or shower, Conditioner, Shower, Body soap, Bathrobe General Iron, Soundproof, Ironing facilities, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Carbon monoxide detector, Heating Media & Technology TV, Telephone, Flat-screen TV, Cable channels Services Wake-up service/Alarm clock, Wake-up service Living Area Desk View Pool view, Garden view, View Bedroom Wardrobe or closet, Alarm clock Food & Drink Bottle of water Room Amenities Feather pillow Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Executive Room Queen Room Type: Double Room Size: 52 m² 2 Queen bed(s) Bed	Bathroom Walk-in shower, Guest bathroom, Shampoo, Free toiletries, Hairdryer, Shower cap, Slippers, Towels, Private bathroom, Toilet paper, Bathtub or shower, Conditioner, Shower, Body soap, Bathrobe General Iron, Soundproof, Ironing facilities, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Carbon monoxide detector, Heating Media & Technology TV, Telephone, Flat-screen TV, Cable channels Services Wake-up service/Alarm clock, Wake-up service Living Area Desk View Pool view, Garden view, View Bedroom Wardrobe or closet, Alarm clock Food & Drink Bottle of water Room Amenities Feather pillow Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Panoramic Suite Room Type: Suite Room Size: 141 m² 1 King bed(s) Bed	Bathroom Bathtub, Walk-in shower Living Area Desk, Sitting area
Two-Bedroom Suite Room Type: Suite Room Size: 161 m² 1 King bed(s) Bed 2 Twin bed(s) Bed	Bathroom Bathtub, Walk-in shower Living Area Desk, Sitting area

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Mandarin Oriental, Santiago | Hotel in Santiago

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Hotel in Santiago

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Bathroom

General

Media & Technology

Services

Living Area

View

Bedroom

Room Amenities

Food & Drink

Accessibility

Physical distancing

Bathroom

General

Media & Technology

Services

Living Area

Bedroom

View

Room Amenities

Food & Drink

Accessibility

Physical distancing

Bathroom

General

Media & Technology

Services

Activities

Outdoors

Living Area

Bedroom

View

Room Amenities

Food & Drink

Accessibility

Physical distancing

Bathroom

General

Media & Technology

Services

Activities

Kitchen

Outdoors

Living Area

Bedroom

View

Room Amenities

Food & Drink

Accessibility

Physical distancing

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

View

Room Amenities

Food & Drink

Accessibility

Physical distancing

Bathroom

General

Media & Technology

Services

Living Area

Bedroom

View

Room Amenities

Food & Drink