Is this NH Collection Santiago Casacostanera pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at NH Collection Santiago Casacostanera?

Check-in time for NH Collection Santiago Casacostanera starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the NH Collection Santiago Casacostanera have a swimming pool?

No, this NH Collection Santiago Casacostanera does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is NH Collection Santiago Casacostanera a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the NH Collection Santiago Casacostanera wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the NH Collection Santiago Casacostanera is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the NH Collection Santiago Casacostanera?

Based on the information reported by the owner or manager, the NH Collection Santiago Casacostanera indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for NH Collection Santiago Casacostanera?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

NH Collection Santiago Casacostanera | Hotel in Santiago

| 8.6 (306 Reviews) | 1 Bathroom

Vitacura Hotel | NH Collection Santiago Casacostanera

Hotel in Vitacura, Santiago

Pet-friendly Santiago hotel connected to a shopping center, steps from Casacostanera
A restaurant, a 24-hour fitness center, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Housekeeping is available on request.
NH Collection Santiago Casacostanera offers 84 accommodations with safes and complimentary bottled water. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Amenities

Air Conditioner

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Bathrobes

Private bathroom

Hair dryer

Eco-friendly toiletries

Towels

Shower

Rainfall showerhead

Bedroom

Blackout drapes/curtains

Heating (climate-controlled)

Bed sheets

Air conditioning (climate-controlled)

Pillow menu

LED light bulbs

Soundproofing

Desk

Recycling

Water-efficient showers only

Eco-friendly cleaning products provided

Safe

Phone

Breakfast

Room service available

Continental breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 15-36 for adults and USD 18-30 for children

1 restaurant

Free bottled water

Coffee/tea maker

Coffee/tea filters (reusable)

Parking

24-hour roundtrip airport shuttle (surcharge)

Airport shuttle on request

Accessibility

Wheelchair-accessible registration desk

Elevator

Wheelchair accessible (may have limitations)

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Activities

Bicycling

Bike storage

Shopping

24-hour fitness center

Entertainment

Cable channels

Flat-screen TV

General

Meeting rooms - 3

Free newspapers in lobby

Elevator

Water dispenser

Spanish

English

Portuguese

Humane treatment of captive wild animals

No plastic coffee stirrers

Biodegradable coffee stirrers

No plastic soda bottles

Double-glazed windows

Vegetarian dining options

Comprehensive recycling policy

Comprehensive food waste policy

Local culture & ecosystem education

Reusable tableware only

At least 80% lighting from LEDs

Reusable cups only

Water dispenser

No plastic water bottles

At least 80% of food locally-sourced

No plastic drinking straws

Smoke-free property

Biodegradable drinking straws

Guest Services

Laundry facilities

Soundproofed rooms

Change of bedsheets (on request)

Dry cleaning service

Concierge services

Daily housekeeping

Tour/ticket assistance

Change of towels (on request)

Luggage storage

Laundry facilities

24-hour front desk

Internet

Available in some public areas: Free WiFi and wired Internet

Available in all rooms: Free WiFi and wired Internet

Policies

Check-in

Check-in start time: 3 pm; check-in end time: midnight minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for continental breakfast: approximately usd 15 to 36 for adults, and usd 18 to 30 for children airport shuttle fee: usd 50 per vehicle pet fee: usd 35 per pet, per night service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total (up to 55 lbs per pet) pets allowed for an extra charge of usd 35 per pet, per night service animals are welcome, and are exempt from fees welcoming dogs and cats only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests planning to check in with a pet must provide the pet's health certificate at check-in. please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a smoke detector and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

ARMANDO EMMANUEL

Nov 13, 2025 04:19:40 AM

Review Score: 10

Summary: Ok

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Room Room Size: 269 square feet m² 2 Twin Beds 1 King Bed	General Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Ping - 7.56, Pets not allowed, Square meters - 25, Bed count minimum 1, Bed count maximum 2
Superior Room (View) Room Size: 269 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Ping - 7.56, Pets not allowed, Square meters - 25, Bed count minimum 1, Bed count maximum 1, City view
Premium Room (View) Room Size: 269 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Ping - 7.56, Separate sitting area, Pets not allowed, Square meters - 25, Bed count minimum 1, Bed count maximum 1, City view
Junior Suite Room Size: 269 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Ping - 7.56, Pets not allowed, Square meters - 25, Bed count minimum 1, Bed count maximum 1